Refund policy

Ola Mau Cloth Company Guarantee & Exchange Policy

At Ola Mau Cloth Company, we take pride in offering high-quality, eco-friendly products you can trust. Your satisfaction matters to us, and our policies reflect our commitment to quality and customer care.

Our Guarantee

We stand behind our products with a 30-day limited guarantee from the date of purchase. This guarantee applies only to the original buyer and covers manufacturing defects (please keep your proof of purchase handy).

What’s Not Covered:

• Normal wear and tear, including fading, stains, or stretching of elastics

• Leaks due to fit or absorbency issues (but we’re happy to help troubleshoot!)

• Damage from improper care, such as exposure to harsh chemicals (bleach, fabric softeners, borax, pure soap) or high heat in washers or dryers, including sanitize or high-heat cycles

What’s Covered:

• Snaps that break or come loose during normal use
• Defects in stitching or workmanship that impact function
• Holes discovered upon receiving your order
• Malfunctions with zippers

If you believe your product has a covered issue, please email us with your order number, photos of the damage, and a detailed description. If approved, we will replace your item at no extra cost. Because our products are made in small batches, your replacement may come in a different print or color than originally ordered.

Exchange Policy

For sanitary reasons, all sales are final, and we cannot accept returns. However, if we made a mistake with your order, we sincerely apologize and will make it right.

If you received an incorrect item, please email us, and we’ll send you the correct product right away—along with a prepaid return label for the incorrect item.

If you have any questions or need assistance, please reach out to our customer support team at Shop@olamauhawaii.com.

Thank you for choosing Ola Mau Cloth Company!